Shipping policy

Shipping, Return & Cancellation Policy (United States)

Processing Time: Orders are processed and shipped within 3 business days of payment confirmation (excluding weekends/holidays).
Delivery Time: Domestic US delivery takes 7–15 business days from shipment, depending on location and carrier delays.
Tracking: A tracking number will be sent to your email once shipped.
Risk of Loss: Title and risk of loss pass to you upon delivery to the carrier.

Before Shipment: You may cancel your order at any time before it ships for a full refund to the original payment method. To cancel, contact customer service immediately with your order number.
After Shipment: Once shipped, orders cannot be canceled. You may follow the return process below for a refund after delivery.

Eligibility: Returns are accepted within 30 calendar days of delivery. Items must be unused, in original packaging, with all tags/labels intact, and include proof of purchase.
Non-Returnable Items: Final sale items, personalized/custom made goods, perishables, hygiene products, and items damaged by customer use are non-returnable.
Return Shipping:
- Our fault (defective, wrong item, damaged in transit): We provide a prepaid return label and cover all return shipping costs.
- Customer choice (change of mind, wrong size, etc.): Customer is responsible for return shipping fees.
Return Process:
1. Contact customer service to request a Return Authorization (RA) number.
2. Pack the item securely with the RA number clearly marked on the package.
3. Ship to the address provided in the return instructions.
4. Allow 3–5 business days for inspection after we receive your return.

Approved refunds will be processed to the original payment method within 5–7 business days of inspection approval.
Original shipping fees are non-refundable unless the return is due to our error.
We reserve the right to deny refunds for items not meeting return conditions.